Cloud Call Center

A Unified Contact Center without the Upfront Investment

Is outdated call/contact center technology slowing you down? As the pile of customer tickets continue to grow, it’s beneficial to be proactive and prevent any negative feedback. After all, keeping your churn rate down is a big factor in yearly success. Give your company an update with innovative technology that works fast. Let us help you keep pace with your customers while building memorable and lasting relationships with them.

A Cloud Call Center (a.k.a. “Cloud Contact Center”), allows you to deliver revolutionary customer service from anywhere, anytime and on any device. Cloud call centers are the future of customer service. Innovation is the driving force for all successful companies and the cloud fosters innovation turnaround times much faster than ever before.
The immediate effect of switching over to a cloud based call center is the ability to have call center agents work from anywhere, whether it’s in the office, at another office or at home. Regardless of where they are sitting, the contact center management and visibility is exactly the same.

How does it work?

Cloud call centers are essentially virtually linked call centers – allowing complete flexibility for your business. This allows call agents to be virtually anywhere and still have total access to everything they need; in turn, this mobility makes things more efficient and convenient. Phone support for customers suddenly becomes ten times easier and call agents can utilize multiple tools at once to aid customers. Like it’s sister product, hosted VoIP, you pay per user, per month.

What’s in it for you?

Utilize multi-channel communications via one universal queue. Give your customers the type of support they want – phone, social media, chat, text or e-mail – and manage it from one unified queue.

Testing new features. If you want to test out a new technology within your contact center, such as “chat,” you can simply turn it on for a few months, evaluate the results, then turn it off if it didn’t work well for you. You don’t have to make any final decisions and big up-front investments with untested technology, like you’d have to do with an on-premise contact center system.

Increase agent retention. Because an agent can work from home, you can allow your best agents added benefits like working from home, partially, full time or in emergency situations.

Gain increased visibility into productivity. Call agents productivity suddenly becomes transparent with this technology and supervisors can ensure proper training where needed as well as increased efficiency.

Treat each customer like a star. Leave your customers saying “Wow!” with innovative software that allows supervisors to view abandoned calls and the duration that the customer was on the line before abandoning in order to determine order of importance when calling those customers back with assistance. This helps treat each customer uniquely while maintaining overall efficiency.

Cut costs and increase speed. Using the cloud lessens costs since you pay only for what you use monthly. It also reduces time spent on upgrades and maintenance as that occurs automatically. Call centers in the cloud are deployed quickly, helping your fast-paced business succeed. The standardized systems and applications make everything transferable and universally easier.