Cloud Therapy: EP 011 – SIP Trunking Installation Best Practices with Roger Arnett

Long-time voice and data engineer and current sales engineer for Fusion, Roger Arnett shares 5 best practices for installing SIP trunking. Roger has engineered hundreds of SIP installations and has gathered a vast amount of wisdom on this topic. From how to evaluate your access method, to how to fill out porting paperwork properly, to how to set up test calls, Roger tells us several easy-to-understand methods to ensure your company has a flawless SIP installation.

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See full transcript below:

        Mike: Hello, everybody. Thank you for joining us on the program today. Voice has to be, in my opinion, the one thing that IT professionals feel the least comfortable about, but is still one of the biggest things they typically handle. Now, IT professionals didn’t always handle voice in my career. I started my career in 1999 working for NextLink Communications and we sold local phone lines to businesses. At that time, most of time, what I was selling, I was dealing with the CFO. That was who handled the voice stuff for the most part – the CFO and then they would have their phone vendor come in and work with them. Right around, I don’t know, maybe 2000, early 2000s or so, 2002/2003, we started to see a shift in IT departments taking charge of voice. Now, why I’m bringing this up is today we have on the program someone who knows SIP trunking inside and out. His name is Roger Arnett. He’s a sales engineer for Fusion. Roger has had thirteen years in the telecom industry. Spent a lot of time with British Telecom, actually did some MPLS design and networking, so he really knows his stuff from the engineering side, but he really knows voice. I think voice is something that everyone in IT could learn a little bit more about every day. I know you don’t like doing voice, it’s not fun for you, but, at the same time, I know you also don’t want things like downtime, like moving to a new provider and having all your phone numbers not port over properly. There are a lot of little tricks of the trade when it comes to SIP trunking that you should really understand before you make that switch from PRI to SIP for your company. A voice conversation, no matter what, changing voice service providers or technologies, can be really difficult. But, now, in the world of SIP, you throw in the complication that can happen with bad voice quality and everything goes out the door. Back in the day, I mean, gosh, just switching providers from analog lines to a PRI, or something like that, all those technologies were guaranteed to work. That was even hard, and those technologies were guaranteed, but, now, when we’re talking about going to SIP, there are all these little things that could go wrong. A lot of times, that service are not guaranteed to work and the problem could be on your end. Point is, today’s conversation is fantastic for you. Roger Arnett is going to go over with you five best practices for implementing SIP trunking technology. I know you’re going to get something out of this, so enjoy it. Before I get to that, I wanted to let you know we have another free giveaway for you. I took some time, because I know IT professionals don’t know voice that well. If you do, I’m sorry, but you are one of the only ones out there who does. So, I went ahead and listed the three main voice technologies on a chart that is PRI, SIP, and analog lines. I put those in three different columns and I made all these different rows that go through different functionalities like failover, like access types, like when is this technology the best fit. I give you all kinds of details on these three different voice technologies. I thought it would be a nice overview for you guys to understand what the differences are between these three, and when you should use them, and when you should not. I went ahead and made it into a PDF and we’ll send it to you for free. All you have to do is text the word “VOICEGUIDE” to the number 44-222. Again, just text the word “VOICEGUIDE” to the number 44-222 and we will send you this free gift. It’s yours for the taking, enjoy it, get some use out of it. I know you will.

With that being said, let’s get right to this interview.

Alright, Roger. Thanks for joining us on the program.

Roger: Hi. My pleasure to be here. Thank you.

Mike: No problem. Tell us a little bit about yourself personally and professionally.

Roger: Well, my name is Roger Arnett. I’m a sales engineer currently at Fusion. I’ve been with Fusion almost three years now. I have about thirteen years in the industry. I’ve spent about the previous eleven/twelve years or so working at a company called British Telecom. Started there as a network engineer – spent two years doing that and then moved in to the sales engineering role. My background is mostly MPLS design and sales networking sales. Since coming to Fusion, I’ve gotten a lot more insight into the voice side of things and that’s what I’m focusing on currently today.

Mike: Awesome. Fantastic. Tell us a little bit about yourself personally.

Roger: Okay. Well, I am 46-years-old. I live in Atlanta, Georgia. I’m originally from New Jersey, born and raised in Patterson, New Jersey – spent most of my time there. I probably moved to Georgia in the last ten years. I have a wife and a daughter who is eighteen. She just graduated from high school, so that’s pretty exciting.

Mike: Yeah.

Roger: Other than that, I going to, guess, I’d probably say my hobby is playing basketball. I’m a big basketball. I love basketball. I played as often as I can.

Mike: Okay. I know everyone isn’t going to hear this until July, but as this is being recorded, we’re about to start the NBA finals tonight. Are you going to be paying attention?

Roger: Oh, absolutely. As a matter of fact, I am probably the biggest LeBron James fan anyone would ever want to meet, so I’ll be there.

Mike: Awesome. Tell us about that. When you say “the biggest fan” anything in particular that we should know about. Do you have a giant fat head thing of LeBron James on your wall?

Roger: Nah. I’m not one of those guys. I don’t even own a LeBron James jersey. But, I will mention that when he was probably a sophomore in high school… Since I live in New Jersey, Adidas runs a summer camp there, a summer camp for the high school kids, for the top kids in the country. I went there one day just because it wasn’t far from my house just to, kind of, see what was going on. There were a lot of top prospects. Then, there was this kid who was probably only fourteen or fifteen and he was a sophomore, and he was absolutely dominating the heralded players that were there. Everybody was like, “Who is this guy?” it turned out to be LeBron James.

Ever since I saw him play as a high school kid, as a sophomore against seniors, I’ve been a big fan.

Mike: Wow. As a sophomore, he was dominating the best seniors in the country?

Roger: Absolutely.

Mike: Jeez. I knew he was good, but that just shows you… It’s like that’s at a different level. I mean, there are some good players that are sophomores, but for them to be dominating not just seniors, but the best seniors in the country, that’s why the hype about him was as big as it was when he was coming out of high school.

Roger: Yeah. The thing is, it really wasn’t hype. It was legit. It was backed up by his own core performance.

Mike: Yeah. He’s absolutely amazing the way he can take over a game. It will be really interesting to see his style versus this whole three-point shootout going on with Golden State.

Roger: Should be interesting.

Mike: Yeah. Alright. Well, today, we’re lucky enough to have Roger on the program to talk to us about SIP trunking best practices. At this point, I’ll turn it over to you, Roger and let you run with it and help educate us a little bit from an engineer standpoint, from a service provider on the best practices when it comes to implementing that big thing SIP trunking.

Roger: Yeah. I thought I’d talk a little bit about SIP trunking because here at Fusion we do a lot of SIP trunking for customers. Believe it or not, there are a lot of companies out there who still have not moved to SIP trunking. Then, there are those that have a form of SIP trunking with one carrier, but they have the need to either upgrade their service or they’re not happy with their current service. So, these best practices should help give customers and individuals some idea on how to go about choosing a provider and preparing to go to SIP trunking for their telecom needs.

I’m just going to run through probably five quick points here and share some thoughts with you.

The first one has to do with the need to properly evaluate the internet infrastructure that the customer has. With the way the internet is now today, it’s much cheaper and almost everyone has access to high bandwidth at really cheap rates, so most customers would like to be able to do SIP trunking over their existing Internet connection. In order to be able to do that, it’s important for customers to be able to know that they’re using a reliable circuit, a reliable connection with low latency, and has low packet loss.

Sometimes, customers look at the speed that’s advertised by their ISP and figure, “Wow, with all this speed that I have, my SIP trunking shouldn’t be an issue,” but what typically happens is sometimes the speed advertised or promised by the ISP is not actually what the customer is getting. To compound that, sometimes, the customer doesn’t realize that there may be a different speed for download as opposed to upload.

Then, we have another issue where sometimes the ISP has oversubscribed their networks and so they get poor quality of service. Even though they are experiencing the advertised upload and download speed, it ends up degrading quality for the customer experience.

Here are some evaluation practices that customers want to keep in mind before they decide to use internet for their SIP trunking:

First, they need to find out or have a way to check the uptime and the reliability of their circuit. If they’ve had the circuit for a while, they need to ask themselves: How often does this Internet connection go down? How reliable is it?

Then, they also need to consider the fact that if it’s an internet circuit, they may have other data intensive applications on the circuit. They need to look into and figure out how much of that internet bandwidth is being used for other things other than the voice traffic that they hope to use for their SIP trunking.

In order to figure out the answers to some of those questions, they can run tests to determine the upload speed, the download speed, the latency, the packet loss, and even the jitter. Just as a reference, Speedtest.net and Pingtest.net are some of the free sites where customers can log in and actually test their upload speed as opposed to their download speed.

Then, we also recommend that they run these speed tests and latency tests during different time intervals of the day.

Mike: Oh, good point. I’ve never heard that before, but it seems so logical and so simple. That’s a great point.

Roger: Yeah. Because the internet load is different at different times of the day. Maybe in the morning, it’s high usage on the Internet, but maybe on the afternoon or the evening – it can vary. That will undoubtedly affect the quality of the voice services that they’re going to get if they’re using a SIP trunk on the internet.

With that said, really, if you’re planning on using the ISP for your SIP trunk, customers have to realize, it’s really the foundation of the SIP trunk experience, right? Before they get started, they need to determine if that internet connection that they currently have is sound. One of the alternatives a customer has to resolving any issues that they find when they’re running these tests might be to simply upgrade the ISP speed or upgrade their internet bandwidth, right? Or maybe they might find that their connection is really not reliable at all, so they might even have to change their internet connection, change their provider.

Another thing a lot of customers do is they have an internet connection today and it’s doing fine for their data traffic, but in order to make sure that they don’t have any conflict on that circuit or on that bandwidth, they segregate their traffic. In other words, they bring in a separate internet connection just for voice, just for the SIP trunk.

Mike: That makes sense. You mentioned analyzing their internal traffic and making sure they have enough left over for the voice traffic. Can you give us some tips on that? I know, for instance, if they have a dedicated circuit like a fiber circuit, they might be able to have some type of a bandwidth monitor online, you know, web tool provided from the provider that gives them like circuit utilization reports or something, but some of the connections, like business class cable, may not have a circuit utilization tool online. If that’s the case, how would the customer go about figuring out how much bandwidth they’re currently utilizing with their current applications?

Roger: In that case, they really have to employ some packet sniffing type of device in order to be able to analyze the packet and the utilization of the actual circuit or the internet that they’re getting. If they are going with a managed circuit, well, then that would negate a lot of what we’re talking about here. Once they get a managed direct, point to point circuit, for example, with Fusion, they get managed router and we would put quality of service on the circuit.

The issue really is that, kind of, leaks into my second point has to do with voice prioritization and quality of service is the fact that on the public internet, there’s no way for the customer or the carrier, really, to guarantee proper bandwidth management. So, as long as you’re using internet, you’re always at the mercy of the internet carrier.

One thing that can help them is if they think about the number of concurrent calls that they would have at any time, maximum, then multiply that number times roughly 74 kbits, they would get an idea how much bandwidth they require at any time if everybody was on the phone at once. If that bandwidth is just 10% of the actual bandwidth on the circuit, then they know they’re in the clear for the most part.

Mike: Right. That makes sense. I think a good tip for them, too, is take a look at the number of voice lines they have today. If they’re transferring to SIP, like, for instance, if they have a PRI and they have twenty-three concurrent call paths that’s what they’re maxed out at today, anyway. So, take twenty-three times, like you said, 70 or so kbits and that will give you an idea of the max bandwidth that you’ll typically have.

Because, obviously, if you have a hundred people in the office, not everybody is going to be on the phone at the same time, right?

Roger: No. But, if you plan for a hundred, then you’re ahead of the game.

Mike: Yeah, exactly. Plan for the worst-case scenario – that’s a good point. Great. Continue, sorry.

Roger: Okay. The second piece has to do with the prioritization. When customers use internet, it’s important to know that the bi-directional quality of service is not available over the public internet like I mentioned before. So, proper bandwidth management, making sure they have enough speed both up and down is critical, right?

What some people do is they would install a router with traffic shaping capabilities, right? A lot of today’s routers have voice prioritization built in, but proper bandwidth planning is always preferential to the traffic shaping. If it’s an unmanaged circuit, in other words, a public internet circuit, that router will really only be able to prioritize traffic as it leaves the router as opposed to as it comes into the router or southbound. So, making sure there’s enough bandwidth on the internet circuit is of prime importance.

Conversely, when a customer or an individual, or a company wants to use a managed connection, maybe a medium or a large customer, these individuals will be better off getting a managed circuit. Once they get that, those can be delivered as a T1 or a cross-connect metro ethernet, the possibilities are endless. In that case, they would be able to be guaranteed quality of service. So, regardless of the bandwidth on the circuit, the voice traffic would always get priority. That’s another way some customers or companies who are concerned about the quality of their voice can get around leaving it to chance. They can get a managed circuit, dedicated circuit, not public internet, at the end of that circuit. They would get a managed CPE or a router provided by their carrier. That carrier would now have the ability and the responsibility, obviously, to provide full QoS on their voice traffic.

Mike: Great. So, if a customer gets a dedicated circuit from their SIP provider and they have a voice quality issue, and they call their provider, is there any way the provider could say, like, “Hey, it’s still on your end”?

Roger: No, because now the responsibility is 100% on the carrier, right?

Mike: Awesome.

Roger: And the carrier will be responsible. Obviously, the carrier will only be responsible up to the customer facing LAN handoff of that CPE device. There could be a cabling issue beyond that. Obviously, the carrier wouldn’t be responsible for that, but up to the router, they should be able to improve and manage that quality of service.

Mike: Fantastic. Awesome. So, that’s point number two. Point number one was properly evaluate the internet infrastructure, number two is if you have a larger deployment of SIP, consider getting a dedicated circuit from the same provider that’s giving you the SIP service to provide you a managed SIP service over a dedicated circuit.

Roger: Right. Exactly.

Mike: Okay, great. What’s the third point?

Roger: Now, the third point is also an important one. It has to do with the PBX. Obviously, if they’re getting a SIP trunk, they’re going to be using a PBX. We need to make sure there’s proper PBX interoperability between the SIP trunk provider and that particular PBX.

There are endless and countless numbers of PBXs on the market. If the customer wants to feel confident that this SIP trunk that they’re purchasing from a provider is going to work with their PBX, they need to confirm or try and make sure that that PBX model and make had been certified by the carrier, right? There’s nothing really more frustrating than learning about these features that you have on your PBX, but they won’t work with that particular SIP provider. There are a number of OEM tests and certifications, and field certifications with most of today’s commonly used PBXs and phone systems. That homework or research should really be done upfront, not after the fact.

Mike: Are most of the major PBX manufacturers “certified”?

Roger: Well, that depends on the SIP trunk provider. It’s up to the SIP trunk provider to certify these PBXs on their system. For example, at Fusion we have a list, it’s available on our website, where customers can come in and look up their specific PBX and see whether or not it has been certified on the Fusion platform. In addition to that, they’ll also find documentation that points them in the right direction or gives them a starting point of being able to configure their PBX to work with our SIP trunking platform.

I’ll also mention, in addition to that, a lot of carriers, including Fusion, also offer the ability to do a demo SIP trunk. In other words, they will provide the customer, before signing a contract, the ability to set up a SIP trunk over the internet and test it for a period of up to two weeks. If their PBX is not currently listed on our website, they can use that demo SIP trunk program to certify and confirm that there is PBX interoperability. They can test all their features and everything for free beforehand.

Mike: That’s a great way to go, I think. Nothing like testing it upfront. Back in the day when we were selling PRIs there was no such thing as testing a PRI service before you install that provider. It was all or nothing. Once you’re in, you’re in.

Roger: Make it work, yup.

Mike: Yeah. Great.

Roger: The fourth point has to do with the porting of the telephone numbers. Anybody who’s ever had to migrate one SIP trunk provider to another SIP trunk provider, they know what type of a headache that can be. So, timely porting of the numbers and then communication with the carrier on the port cutover, those are two of the main challenges within the industry, right?

The number porting process really requires that the customer gets a release from the carrier for those DIDs. Each carrier that a customer needs to port from is different. They can all have different lead times, different variances in how they do it. To improve the experience related to porting numbers from one provider to another, there are a few things that can be done.

Number one, the customer and the provider need to set a target date together, right? A target date of when the numbers will be ported or how long it’s going to take. Then, they need to be able to communicate or the customer needs to communicate to the carrier what’s the drop dead date that they need this to be done, right? Then, they can work with the carrier to determine whether or not that time falls with the lead times that the carriers typically give.

In addition to that, customers or companies should also use a separate letter of authorization for each physical location for which numbers are being ported. What happens a lot of times is the customer may have multiple locations. Either they have a single SIP trunk at one location and they route all their traffic back to that one or they just have multiple locations and each location has their own SIP trunk. What happens with the porting, sometimes, is that the numbers that have been assigned to specific locations and then they put all that paperwork into one document, right? And it becomes confusion. So, we recommend that there’s always a separate letter of authorization for each physical location that a customer or a company has when the numbers are being ported.

Then, we also would like to make sure that customers also use a separate letter of authorization for each separate carrier that they’re porting from. In some instances, your company may have some DIDs from one carrier and some DIDs from another carrier, well, it makes sense, logically, then that they would create a letter of authorization, separate, for each carrier so that all the numbers end up getting ported to the new carrier.

So, porting of the numbers, it’s an important piece of doing any type of SIP trunk migration, but the lead time to get this done can always be shortened if there are accurate number porting forms and good communication between the customer and the carrier.

Mike: That’s a great point, Roger. What would you say is the minimum amount of lead time that a customer should allow for the porting to take place from the time they submit the signed letter of authorization for each location to the time the actual numbers get ported?

Roger: If I were a customer with the experience that I have now, I would not plan on having it done on anything short of four weeks. In many cases, it can happen sooner than that, but for comfort’s sake, I would plan for at least four weeks out, minimum.

Mike: I think that’s a good bet. I think, jeez, from my experience it almost seems like I would even go on like eight weeks. Some of these providers, I’m like… Especially if you’re with a smaller service provider, currently, and you’re trying to port to a different service provider, some of them it’s a really a mom and pop process. They can reject that port for a number of reasons. If it gets rejected, it’s, kind of, like, you start from scratch, but I think that’s really good advice to do it separate letter of authorization or LOA for each site and each carrier. It’s a pain in the neck, but that’s some great advice that I think if people follow it, it really sets them up for a successful port.

Porting, I think, could be the bane of switching voice providers to any IT professional. It could be really painful if not done correctly. If done correctly, it could actually go pretty quick and smooth. I think that’s some great advice to do it properly.

Roger: Absolutely. Agreed. The final thing that I would mention as a best practice when it comes to implementing SIP trunking or doing any type of migration would be to have a test plan. Even with everything that we talked about so far, there is always the possibility that there might be an issue, especially if you’re using an internet circuit. Customers should always try to have a way or a plan to test that SIP trunk before they actually port over the numbers, right?

Now, I mentioned that it’s probably good if you use a provider that allows you to do a demo SIP trunk as Fusion does. If that’s not the case, if you’re not able to do that, another option to test the SIP trunk that works out very nicely for a lot of customers is the ability to go in to their PBX and configure their PBX to do outbound only calls over that new SIP trunk.

So, they wouldn’t migrate the inbound, they wouldn’t do any changing or porting of numbers on inbound, but they would configure their PBX to allow outbound calls, right? If they did that, they can test outbound calling while their inbound calls are still using their existing SIP trunk, right? Once they test the outbound and they’re satisfied with it, then they can proceed with porting over the inbound ID or any toll-free service that they might have. That’s one extra layer of testing or safety that a customer can use in order to verify or be confident that once we port these numbers over, our SIP trunk with this new provider is going to be fully functional.

Mike: Great tip. I think that outbound testing is a great idea. As simple as it sounds, how many customers, actually, do you think do that?

Roger: Yeah, not many.

Mike: Not many. It’s like they just, kind of, go all or nothing because it’s almost like the whole process has been, you know, just a little bit confusing and they just want to get it over with. But, gosh, if you just take that little extra attention to detail and do outbound testing first, man, the issues you could avoid. Just like you said on the internal side, there could definitely be some things going on in your network that could be preventing the SIP voice quality from being exactly what you want. You could be having dropped calls or one-way media issues, or things like that. Gosh, you’d avoid that whole issue if you just did some outbound calling first.

Roger: Absolutely.

Mike: Well, fantastic, Roger. That was a great presentation. Those are five really good best practices that, I think, all of our listeners can at least get a couple of good takeaways from if they’re looking to transfer over to SIP. I appreciate you sharing that with us.

Roger: My pleasure. Thanks for the opportunity, Mike.

Mike: No problem. So, switching gears a little bit, I’d like to have some fun. Like I ask everybody, tell us about the most interesting, or funny, or strangest thing you’ve ever seen take place at work?

Roger: That is a tough one, Mike. I guess I’d probably have to go with the funniest thing. The funniest thing was probably… In my previous job, we have a lot of practical jokesters and pranksters in the office. One of their regular pranks was if someone would ever get up and walk away from their desk without locking their laptop or locking their computer, these guys would jump on there, on the laptop and send emails from a certain person’s terminal to some other unsuspecting individual within the company – most of the time right in the same floor, maybe just a few cubicles away. I won’t get into what the content of some of those emails were, but let’s just say that once it all came out in and to watch, it was pretty funny.

Mike: Oh, that. I would never want that done to me, but I would love to be an observer of that. That would be great.

Roger: Yeah. Sometimes , you’re like, you knew it was happening. As soon a person would get up from their desk you, kind of, saw it. It was just a matter of watching it play out, so that was pretty funny. But, the lesson learned from that is always lock your computer when you walk away from it.

Mike: Especially now after people have heard this podcast. It’s funny. Before you said that I had never seen anybody do that. Of course, I’ve, you know, I haven’t worked in a large company for thirteen years, so maybe it just hadn’t caught on to us yet when I was there. Because whenever anybody talked about locking up their computer, I was thinking theft or something like somebody would steal someone’s computer as a practical joke, but sending out emails is – that’s great. That’s a good one. I would love to see that person’s face who received the email, the strange email like, “What in the world is this person sending me?” oh, that’s good. Thanks for the laugh.

Roger: You’re welcome.

Mike: Alright. Now that you’ve established a ton of credibility with, obviously, showing us, you know, you’ve been around voice a long time and, you know, MPLS, obviously, and given us a lot of good pointers, tell us a little bit about the company you’re working at today – Fusion. Tell us who Fusion is and what you guys are up to these days.

Roger: Okay. Fusion is a leading provider in the industry of cloud solutions from, you know, small to medium and large businesses. We have a lot of Fortune 500 companies in our portfolio. Really, Fusion is the industry single source for what we call “the cloud,” right?

Everybody is talking about the cloud nowadays and Fusion is a leader when it comes to cloud. We have an advanced proprietary cloud service platform which enables the integration of solutions in the cloud including cloud communications like SIP trunking, and different voice platforms that we offer, as well as cloud connectivity which has to do with MPLS in setting up network connectivity for companies and customers that have multiple locations, also cloud computing which entails the hosting side of the business where we can set up different cloud computing solutions for customers that require that.

The beauty of what Fusion does is that we can put all of these things together and offer one comprehensive solution to our customers. They don’t have to go to someone else for their voice. They don’t have to go with someone else for their cloud computing. If they need an MPLS network or network creativity, they don’t have to go to three or four different providers – they can do it all with Fusion. It’s innovative, it’s a proven cloud solutions, we lower our customer’s cost of ownership, and we also deliver new levels of security, flexibility, scalability, and speed of deployment. So, really, Fusion, that’s what we’re all about.

Mike: Fantastic. Thanks for the overview. Are there certain geographic territories that you guys service only or do you guys service all throughout the United States or worldwide?

Roger: All throughout the United States, Canada. We’re also doing quite a bit of business in certain countries outsides of the United States.

Mike: Oh, fantastic. Well, great. Thanks, Roger. I appreciate you being in the program. I know, obviously, from the value that I got from your best practices that you did some homework in preparing all that. I really appreciate you doing that for our listeners and I really appreciate you taking the time to be in our program.

Roger: Thank you, Mike. I appreciate the opportunity and thanks for your time as well.

Mike: Alright. Go Cavs tonight, huh?

Roger: Absolutely, man.

Mike: Now, those were some good SIP tips, weren’t day? Especially if you haven’t had that much experience with voice, those are some basic things that everybody can learn a little bit from that and, hopefully, will make your next SIP trunking install go a little bit better and help you avoid that one glitch that will make your boss look at you and say, “Could we have prepared a little bit better for this?” hopefully, that’s beneficial for you guys.

A little admission here. I’m recording this outro so to speak after the NBA finals, so the Cavs actually won. But, I’m going to admit that, you know, when I was talking to Roger in this interview and it was the beginning of Game 1, I, kind of, didn’t really care who won either way, but I thought it was, kind of, cool if the Cavs did win because they’ve never won an NBA championship, but in my mind, I thought they had no chance. So, I was being nice to Roger, but I, honestly, think they had no chance especially after the first two games when they lost, then I really thought they had no chance. But, we just saw them win a championship last weekend, so nice little capture of history there on that interview.

Hope you guys enjoyed it. Before I go, I wanted, again, to remind you about the free giveaway.

I made this great, little comparison chart of PRI, SIP, and analog lines that compares how these technologies differ when it comes to things like your ability to have failover, your ability to have phone numbers, what type of access types they come in like T1 or things like that. Do they require electricity? When are they a best fit? When are they not such a good fit? Things like that.

I took a couple of hours to make this great little chart for you guys that aren’t familiar with voice that well, which I know there’s a lot of you out there. I’ll give it to you for free. All you have to do is text the word “VOICEGUIDE” to the number 44-222 and it’s free for all of our listeners just as a gift from us to you as a thank you for listening to our program. Again, just text the word “VOICEGUIDE” to the number 44-222 and we will send you that free comparison chart of all the different major voice technologies.

Hope you enjoyed the program and I will catch you next time.