Windstream Holdings is a privately held communications and software company. Windstream offers managed communications services, including SD-WAN and UCaaS, and high-capacity bandwidth and transport services to businesses across the U.S. The company also provides premium broadband, entertainment and security services through an enhanced fiber network and 5G fixed wireless service to consumers and small and midsize businesses primarily in rural areas in 18 states. Windstream Wholesale is an innovative optical technology leader that creates deep partnerships with carriers, content and media providers, federal government agencies and Fortune 100 companies to deliver fast and flexible, customized wave and transport solutions.
Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Administrative
Adding / Removing Users - Admin can perform manually
Support - USA-based Tier 1 support
Training - On-Site
Application Integration (out-of-the-box)
Active Directory
Google Workspace
HubSpot
JobDiva
Microsoft Dynamics 365
Microsoft Outlook
NetSuite
Salesforce
Slack
Sugar
Zendesk
Zoho
Features
Call Flip/Pull
Click-to-Dial (in Chrome, etc.)
Contact (Call) Center (Queuing, Real-Time Analytics, etc.)
Text Messaging - MMS
Text Messaging - SMS
Hardware
Phone Lease-to-own
Phone Purchase
Phone Rental
Network Architecture
Cloud Architecture
On-Prem
POP - USA - East Coast
POP - USA - Mid-US
SD-WAN
Platform
Proprietary
Pricing Structure
Monthly per Call Path
Monthly per User
Security & Compliance
Compliant - CPNI
Compliant - HIPAA
Compliant - PCI-DSS
Encrypted Voice
Call Center Software / Contact Center Software
App Integration (out-of-the-box)
Epic Healthcare
HubSpot
Kustomer
Microsoft Dynamics 365
Oracle
Salesforce
ServiceNow
Zendesk
Features
AI
Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Quality Management (QM)
Secure Credit Card Processing Portal
Sentiment Analysis
Wallboards
Work Force Management (WFM)
Network Architecture
Cloud Architecture
POP - Canada
POP - Europe
POP - USA
Regulatory Compliance Certifications
GDPR
HIPAA
HiTrust
PCI
SOC1
SOC2
TCPA
SD-WAN
Application Optimization/Peering
8x8
Alibaba
AWS
Citrix XenDesktop / XenApp
Google Workspace
HP Helion
IBM Softlayer
Microsoft Cloud / Azure
Netsuite
Nextiva
Oracle
Rackspace Cloud
RingCentral
Salesforce
Vonage Business
Architecture
On-Prem Appliance, Routed to Cloud Gateways
On-Prem Appliance, Routed to Cloud Gateways, Connected over a Private Backbone
Features
Admin changes made in cloud portal
Cloud / VoIP Session Reassignment
Deployment: Prof. Install
Deployment: Zero-Touch, Plug-n-Play
IPsec VPN (managed)
Load Balancing ISPs: Inbound Internet Traffic
Load Balancing ISPs: Oubound Internet Traffic
Monitoring: Application Performance
Monitoring: MAC Address Granularity
Monitoring: WAN Performance
Private WAN Ckts. Allowed
Public IP Addresses Provided by SD-WAN Solution
Traffic Shaping: Inbound Internet Traffic
Traffic Shaping: Outbound Internet Traffic
Traffic Shaping: Site-to-Site
Pricing Structure
OPEX
Security
Built-In Standard Firewall
Security Decision-Processing: Cloud
Service Area
USA
Solution Manufacturer
VeloCloud / VMware