TPx is a leading managed services provider, redefining the way enterprises grow, compete and communicate. Offering a full suite of managed IT, unified communications, network connectivity and security services, TPx has the experience and know-how to solve even the most complicated IT challenges. TPx’s team of experts help businesses simplify operations, optimize networks, improve productivity, reduce costs and keep environments secure. TPx makes IT easy
TPx products include Business Phone Systems, Cybersecurity, Internet, & SD-WANfor your business needs
Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Administrative
Training - On-Site
Application Integration (out-of-the-box)
Bullhorn
ConnectWise
Google Workspace
HubSpot
JobDiva
Method
Microsoft Outlook
Microsoft Teams Phone
NetSuite
Opera
Quickbooks
Redtail Technology
Salesforce
Sugar
Zendesk
Zoho
Hardware
Phone Purchase
Phone Rental
Network Architecture
Cloud Architecture
POP - USA - East Coast
POP - USA - Mid-US
POP - USA - West Coast
SD-WAN
Platform
Cisco Webex Calling
SD-WAN
Application Optimization/Peering
AWS
Google Workspace
Microsoft Cloud / Azure
Architecture
On-Prem Appliance, Routed to Cloud Gateways
Features
Admin changes made in cloud portal
Admin changes made on-site
Cloud / VoIP Session Reassignment
Deployment: Zero-Touch, Plug-n-Play
IPsec VPN (managed)
Load Balancing ISPs: Inbound Internet Traffic
Load Balancing ISPs: Oubound Internet Traffic
Monitoring: WAN Performance
Private WAN Ckts. Allowed
Public IP Addresses Provided by SD-WAN Solution
Traffic Shaping: Inbound Internet Traffic
Traffic Shaping: Outbound Internet Traffic
Traffic Shaping: Site-to-Site
Pricing Structure
CAPEX
OPEX
Security
Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)
Security Decision-Processing: Cloud
Service Area
USA
Solution Manufacturer
Cradlepoint
Fortinet
Meraki
Silver Peak
VeloCloud / VMware
Versa
Firewall
Cloud-Based Firewall
On-Prem Firewall
Stateful Firewall
UTM Firewall
TPX communications may be one of the worst companies for customer service I have ever worked with.
Nothing seemed to be happening subsequent to a recent request over a week ago for a rather simple change to our business phone lines so I called to get status only to discover nothing was happened because they indeed had not done anything yet.
It also appeared none of the information related to my request was adequately recorded therefore what they were about to do would also have been completely incorrect. I then emailed detailed instructions in writing to help avoid error or incompetence. As of this moment, no changes have been made and I was told they would have to call me back tomorrow. Not pleased at all.
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I've dealt with TelePacific for the past 10 years and always had a great experience. Anytime we had phones issues, contacting their customer service department was easy and always provided excellent service.
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We've signed up with TelePacific for two contracts and each time the process was relatively easy and straightforward. Their online portal for customers is very helpful for looking at bills and usage trends. We have had some connectivity issues, but overall its been good service.
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