Suddenlink Communications is a cable broadband service provider with over one million US subscribers. Suddenlink business offers a multitude of services, including Internet, Phone, TV, DDoS protection, Managed WiFi, Cloud Backup and more.
I am a SysAdmin at a Bank. This is the second time I have used Suddenlink for home internet access simply due to their having the best price at the time. I really liked the initial $35/mo price for (at the time) 5meg internet.
About a year later, they bumped their baseline up to 50meg internet speed with no change in price. I LOVED THAT! But every year since then, the price has gone up $10 per month. I rarely saw drops in speed, even though their competitors advertise potential chokepoints in their cabling system.
Also, over the grand-total of 5 years that I've used their service, I've never had any hardware malfunctions.
As of today, my bill for the month of Feb shows nearly $60 after taxes and such. I am about to call and cancel it and switch to AT&T because they now have the cheapest price (45meg).
The reason for the low rating: 250gig cap on usage per month is dumb. Netflix for more than 1 hour a day will knock this out. Minecraft for more than 4 hours a day will knock this out. Battlefront on PS4 for more than 3 hours a day will knock this out.
Second, they block incoming traffic on port 80 and 443. Why disallow my own little webserver? This makes no sense. If they're apprehensive about bandwidth usage, just put a cap on how much people can use...oh...wait.
Lastly, they were a pain to cancel the first time. I had to jump through lots of hoops and then wait for confirmation of my cancelation.
We use SuddenLink cable for our mid-west sites (thank fully only four or five). The latency times are terrible. Support seems to be clueless on how their networks actually work, and get lucky when the issue resolved. If possible look for an alternative ISP for your area.
Of all the Internet Service Providers I have worked with in the last ~20 years, Suddenlink has been the absolute worse by far.
---Consistently high latency on the line.
---Frequent outages and unscheduled maintenance.
---Technicians immediately blame any issue on customer equipment or "leaving your WiFi open".
---And public contact or complaint about the service is met with the same canned responses and in some cases even veiled threats to cease discussion.
---Numerous price hikes and fees, often with no explanation.
I have yet to meet a customer that has their service for any other reason than that they have not other alternative. Even Comcast and AT&T seem to be able to manage better service.