Who we are.
Our 7,500+ NICE employees are scientists, engineers, business and thought leaders, people who boast extensive experience as subject-matter experts in their fields.
We are guided by a deep commitment to genuine customer satisfaction, environmental sustainability, and good corporate citizenship. Wherever we operate, in over 30 countries around the globe, we are deeply involved with our local communities, giving back throughout the year and as part of special projects, such as the NICE Code: Coda mentorship program, designed to promote computer programming skills for young girls around the world.
What we do.
At NICE we are passionate about removing the friction between companies and consumers, creating extraordinary experiences that build brand loyalty and create unbreakable bonds.
We enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud CX platform.
We are known for our innovation and comprehensive end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance suite, all embedded with our purpose-built CX Analytics, AI, and domain expertise.
Call Center Software / Contact Center Software
App Integration (out-of-the-box)
Cerner
Epic Healthcare
HubSpot
Kustomer
Microsoft Dynamics 365
Microsoft Teams
Oracle
Salesforce
ServiceNow
Zendesk
Features
AI
Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Phone System PBX (UCaaS)
Physical Phones Supported
Quality Management (QM)
Secure Credit Card Processing Portal
Sentiment Analysis
Wallboards
Work Force Management (WFM)
Network Architecture
Cloud Architecture
POP - Africa
POP - Asia
POP - Australia
POP - Canada
POP - Europe
POP - Mexico
POP - South America
POP - USA
Pricing Structure
Monthly License Fee
Monthly License Plus Usage
Usage-Only
Regulatory Compliance Certifications
FedRAMP
FERPA
GDPR
HIPAA
HiTrust
PCI
SOC1
SOC2
TCPA