Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.
Call Center Software / Contact Center Software
App Integration (out-of-the-box)
Cerner
Epic Healthcare
HubSpot
Kustomer
Microsoft Dynamics 365
Oracle
Purple Automotive
Salesforce
ServiceNow
Zendesk
Features
AI
Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Quality Management (QM)
Secure Credit Card Processing Portal
Sentiment Analysis
Wallboards
Work Force Management (WFM)
Network Architecture
Cloud Architecture
POP - Canada
POP - Europe
POP - USA
Regulatory Compliance Certifications
GDPR
HIPAA
PCI
SOC2
TCPA