EarthLink Business Reviews

EarthLink Business

6 reviews

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EarthLink is a top U.S. internet service provider offering access to fast, secure internet to millions of households nationwide.

Trive Capital, four partners who serve as part of the active leadership team, acquired the company in 2019. Now, EarthLink brings new technology, fresh talent, and exciting goals to a revitalized organization. Headquartered in Atlanta, Georgia, we emerged as a pioneering tech leader in the 1990s. Now an iconic name in telecommunications, EarthLink leads the way through key partnerships and product innovation.

EarthLink’s mission is to help our customers create connections with the world around them. For us, the Right Connection means we’ll find you the right internet speed at the right price for your household. But it also means we understand the essential nature of the internet in our daily lives and how important it is to stay connected to what’s vital: family, friends, work, and school (and everything else).

In addition to helping our customers enjoy their everyday life, we’realso building a strong community with — and for — our employees, because we know success starts here.

recent reviews

Jim Colin

10 Reviews

MPLS WAN

05/26/16

We used them in couple of small offices and it was great. I never had to worry about it after deployment. not available nationwide but were happy with wherever they have. We had almost 100% up-time with no problems with connection. Highly Recommended . #spicywan

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MJ

7 Reviews

MPLS WAN

05/25/16

Early on we have adopted on a couple clients using EarthLink WAN. I don't have anything negative to say. In use with small to moderate sized clients located in different areas from each other. The service simply works and the clients are happy.
#spicywan

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Kyle.w

10 Reviews

MPLS WAN

05/06/16

We've used EarthLink for a long time, and continue to do so. In some areas, we are limited to use them, but in others, we've gone with the decision to choose them over others. We've had consistent up time and good service for the small handful of clients we support. Talking with their support team generally goes well and we seem to always be in touch with knowledgeable folks. The sites are relatively small but have the need for access to other sites.
#spicywan

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christstewart

12 Reviews

MPLS WAN

05/06/16

I have installed earthlink MPLS to three companies and it has service quality they are offering. we get teh speed most time and engineers are very helpful. i never had any issues with them so really not sure how good customer service are but so far so good.
#spicywan

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Justin DeMatteo

11 Reviews

MPLS WAN

05/02/16

We used the EarthLink Business MPLS at the last doctors office where I was a Desktop Support Technician. Service was great and customer support was a little lacking. But their Tech Support was outstanding. We connected 5 offices and over 100 users with little to no down time. I would recommend their service if you are in need.

#spicywan

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Stephen Bush

1 Reviews

MPLS WAN

02/24/16

We utilize the MPLS WAN service to connect almost two dozen sites and nearly 300 users, back-hauling everything to our corporate office. We also connect in our Disaster Recovery site.

Utilizing Ethernet and T1 lines the service is fairly reliable and simplifies the handling of traffic.

The downside is there is often an extended period of time waiting to talk to customer support, typically 30 minutes to talk to a person then waiting for a callback on the generated ticket which can take hours or more.

We've also had issues with getting access to their customer portal.
#SpicySith #Spiceworks

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