Lumen Technologies Pricing and Customer Reviews

Lumen Technologies

3 reviews

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Lumen is a multinational technology company that empowers organizations to unlock the full potential of their data, quickly adopt game-changing technologies that will revolutionize their business operations, and seamlessly deliver digital innovations that redefine our everyday lives. Opportunities like this need an advanced application delivery architecture—designed specifically to handle the complex, data-intensive workloads of next-gen technology and businesses.

We integrate network assets, cloud connectivity, security solutions and voice and collaboration tools into one platform that enables businesses to leverage their data and adopt next-generation technologies.

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recent reviews

D Murphy

5 Reviews

MPLS WAN

05/24/16

deployed centurylink business MPLS WAN for one of our client and they are happy so far. customer service is topnotch and technical support team help you deals with almost anything regards to the service. #spicywan

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Christopher Plummer

3 Reviews

MPLS WAN

02/29/16

We’re a small credit union with 5 branches in western WA supporting about 70 users. At some point before I started here (which was 5 years ago), the decision was made to use CenturyLink MPLS to connect all of our locations together. I think the decision was made to go with CenturyLink because they are pretty big in this area and the typical thing to do network-wise at the time was to string branches together via MPLS with T-1 lines. A couple of years ago, the contract was renegotiated to provide two bonded T-1s to the branches (3Mbps) while the main office was increased to 10Mbps over fiber.

When the service works, it works well in utilizing the bandwidth that is available. We don’t have crazy bandwidth requirements, so everything typically chugs along just fine with occasional spikes here and there. We know that we could always pay for more bandwidth, but we do a pretty good job in working around the limitations of what we have. Uptime is generally excellent.

But, when something goes wrong, prepare for a bumpy ride. While it’s easy enough to open a support case, there is a huge breakdown from that point. From a service standpoint, CenturyLink is a victim of its own size. It feels like “the right hand doesn’t know what the left hand is doing”. Service technicians will come out to a location with their marching orders, handle their specific request, and then leave…whether or not the problem has been resolved. It’s rare to find someone who is willing to take ownership of a problem and sincerely try to help. We’ve had few great experiences, but we’re fortunate to have an account rep who can “turn the heat up” if needed.

While uptime, as I mentioned, is pretty good, the awful service experiences when there are problems makes it hard to consider sticking around. I’m currently in the process of keeping my eyes and ears open to any alternatives.

#SpicySith

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Kyle Wisdom

1 Reviews

MPLS WAN

02/09/16

We have this and its alright, but the speeds are awful at 3 megs per remote site with a 10 meg pipe coming in here. They regularly have problems and are easily overloaded. But we don't have a lot of options at some of these remote sites, we hope to upgrade to something faster in the (hopefully near) future!
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