Lumen Technologies Pricing and Customer Reviews

Lumen Technologies

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Lumen is a multinational technology company that empowers organizations to unlock the full potential of their data, quickly adopt game-changing technologies that will revolutionize their business operations, and seamlessly deliver digital innovations that redefine our everyday lives. Opportunities like this need an advanced application delivery architecture—designed specifically to handle the complex, data-intensive workloads of next-gen technology and businesses.

We integrate network assets, cloud connectivity, security solutions and voice and collaboration tools into one platform that enables businesses to leverage their data and adopt next-generation technologies.

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Joel Rauch

3 Reviews

DSL Internet

02/29/16

We are an MSP for a number of clients in small town Iowa. CenturyLink is one of the few big time ISP'S in our location. Overall, with the number of small business clients that use CenturyLink it's not the best experience.

The support is mediocre at best. I've called multiple techs and support lines and about 50% of the time you will get a rep who wants to help with your needs.

As for Internet quality. Simply put it works. The problems occur when it's not working, because you are on the phone for hours, they do not want to send out technicians same day, and they take forever to help their customers. We had a client who asked CenturyLink to set up backup Internet. It took the company over a month to get it figured out.

If there is another ISP around use them. If CenturyLink is the only one you will have some headaches occasionally.

#SpicySith

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Kory Sutherland

2 Reviews

DSL Internet

02/18/16

Patently the most incompetent (and possibly dishonest) sales people I've yet to come across.

December 2015, a sales rep from CL called our office to announce that they had fiber Internet in our area, and were offering 20 megabyte-per-second speeds. I kindly told the sales rep he was misinformed, and wished him a good day.

5 minutes later, the rep's Sales Manager called me to ascertain my lack of interest, and I explained to him that CL has made us such an offer before which turned out to be in MEGABITS, *not* megabytes. He offered to do some research, and later called me back insisting that he was 100% sure that the service was in megabytes.

Still dubious, I contacted CenturyLink directly and spoke to a "Certified Sales Consultant" who again gave me every assurance that the service offered was 20 megabytes-per-second.

We scheduled an install date 1 week away, and unfortunately learned that requesting any changes to the work set us back yet another week. 2 changes later, our install date was pushed to 3 weeks away. A bit unnerving, but if CL could deliver what they promised, it'd be worth the wait.

The day of the install comes: I'd decided to just hit up the service tech with questions the moment he walked in the door rather than waste his time. Lo and behold, it's 20 megabits - NOT MEGABYTES. We stop him there, he laughs and apologies, and cancels the whole thing there and then.

As it turns out, had we gone through with the install, the level of service in our area would likely have maxed at 12mbps, not even 20. Who does CL think they're kidding? I felt bad for the poor service tech.

TL;DR: Three separate CenturyLink sales reps all promise us 20 megabyte-per-second speeds, even after we're skeptical and ask each to double-check their figures. Install date comes 3 weeks later: Tech informs us that the service is only up to 20 megabits, but will realistically be more like 12 in our area. There's literally an 800% difference between megabits and megabytes.

Don't trust a thing CenturyLink tells you.

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Vbrif

37 Reviews

DSL Internet

01/29/16

I had to use CenturyLink when I was in Minnesota at a job site. There was an issue with scheduling, and having the tech arrive onsite the day we requested. However since the modem was installed, the client has been up with minimal down time (over a year). #Spiceworks

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