And his IT admin mocked his way of quoting ISP's…until they saw the deal he found.
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Birch is a leading nationwide provider of communications, network, cloud and IT services celebrating 20 years in business (1996-2016). We meet the needs of small, mid-sized, enterprise and wholesale businesses and residential customers by offering a diverse portfolio of integrated technology solutions coupled with a relentless focus on customer service.

Our industry-leading product portfolio includes Metro-Fiber, Metro-Ethernet, unified communications (UC), hosted phone systems, hosted data centers and hosted file storage services. By shifting their technology management to Birch, our customers save valuable time, money and resources.

recent reviews

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10 Reviews

SIP Trunks

09/27/16

birch offer unlimted voice and dat single connection that works with our existing IP PBX called SIPconnect and you just need to purchases only the lines you need rather than a full 23 chaneel PRI. DIDs and tolfree numbers are cheap. BUt the main drawback is support. It works great when it works otherwise contacting support is always a pain. i had problems of waiting 10 minutes once from my personal mobile call , not good. #spicysip

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Eric Hildebrand

1 Reviews

Integrated Voice/Data Circuit

12/03/15

While I knew This corporation as Cbeyond, I'm confident my experience remains true with newly rebranded firm now known as Birch Communications, as they're continuing to provide multiple brands of service at a fair price with good reliability.

That said, the industry has blossomed and the choices have improved, thus I would be hard pressed to provide unqualified recommendation, based on today's standards, but I can tell you the corporate mentality was too large, thus my criticism is based on belief the one department didn't know (Care?) What the other department was doing, thus after six-seven years we finally departed company, back in 2013 and contracted with local ISP for 20MB dedicated Bonded Fiber service.

In summary, Cbeyond served us fair, and their technical support department always came thru, providing trusted and reliable assistance 365/24/7, but other departments failed to hold up their end of bargain and left us adrift without taking responsibility, thus I cannot honestly recommend them.

That was my opinion, for what it's worth.

Eric Robert Hildebrand
Director Computer Operations

BASTIEN AND ASSOCIATES, INC.
A r c h i t e c t u r e a n d P l a n n i n g
15661 Red Hill Avenue
Suite #150 – Centurion Plaza
Tustin, California 92780-7324

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