Customer Reviews: AT&T Business

AT&T Business

5 reviews

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Here at AT&T Business we understand that our customers want an easier, less complicated life. We’re using our network, labs, products, services, and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation? With you.

Our people, and their passion to succeed, are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable.

AT&T Business products include Business Phone Systems, SIP Trunks, Fiber Internet, SD-WAN, Cyber Security

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recent reviews

Kyle.w

10 Reviews

MPLS WAN

05/31/16

Service and Reliability are average. Sometimes will take a bit to get someone on the phone who is knowledgeable. Mostly there is good uptime - there's been the occasional issue, or if we need to modify account settings.
We support a few clients using AT&T so this isn't just one occurrence of issues.
#spicywan

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Jim Colin

10 Reviews

MPLS WAN

05/26/16

It is just right when you want o deploy more than 10 connectiions at a time. Their comprehensive, relevant Service Level Agreement is often satisfied with customers. They offered fully tailored services and will make sure the whole service is commissioned and handed over to you properly. great tech support as well. #spicywan

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MJ

7 Reviews

MPLS WAN

05/24/16

Being on a small MSP team, we have worked with AT&T a number of times. It seems like their best days were in the past. When issues come up, whether it be a request service change or weather causing issues on service, it takes above normal time to get someone knowledgeable in support. As of recent, things are getting better, uptime also better and we pay for the service we get.
#spicywan

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cdavis98

1 Reviews

MPLS WAN

05/13/16

AT&T is such an enigma. On the one hand, the service is fantastic once it is up and running. We very rarely have downtime, rarely have any issues at all really, and our internet speeds and price are almost always better than the competition.

However, they're a pain to deal with. We've had issue after issue after issue trying to get technicians on site, and having them complete the job when they finally do get on site. Every project that we've had that involved AT&T would go dormant waiting on AT&T. They also seem to lack common sense. One of our locations is in a shared building, when AT&T came out to put in our connections, they put the DMARC in the section of the building we don't own. It's not even a shared space. We'd be at the whim of another business to access our DMARC! This in and of itself would be bad enough, but we told them about this situation in advance, and they still put it in the wrong spot. And that's just the tip of the iceberg, I have a dozen more stories just like that.

All in all, AT&T is solid. The data is fast and reliable. Ultimately that's what you want. But as a customer, I find them excruciatingly difficult to deal with.

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aj45

4 Reviews

MPLS WAN

05/03/16

We are using it for a long time. the product is great abut the customer services wasn't really good. but in times, it is getting better. I usually had to wait on line for 20 mins to get to them. but now it seems far better. #spicywan

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